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HELP & F.A.Q.

How To Shop | Where To Buy | Register Users | Sizing Info | Payment | Delivery Info | Exhange & Returns | Privacy & Security

How To Shop

How do I place an order ?

Shopping online at Daigo.com.hk is a simple process:

1. First select the product you're interested in from black bar at the top of the page. For example, if you would like to buy an Athletic t-shirt, click on Athletic and you will be presented of the latest Athletic t-shirts on the page. Click on a t-shirt design or "View Details".

2. You will then be presented with the details of the design you selected. You can simply select the size, color and quantity you want. Once done, then click on the “Add Item” button to place the item in your “Shopping Cart”. Your item will be displayed under the shopping cart.

3. To order additional items, simply repeat steps 1 & 2 again.

How do I add items to my shopping cart?  

Click on the link "Add item", the item will be placed in your shopping cart until you checkout. You can review your cart anytime by clicking on the "View Cart/Checkout" link. To remove anything from your shopping cart, click on "Delete". 

Once you have finished adding items to your “Shopping Cart” click on the “Checkout” button to proceed to the next step. Note: If you have made a mistake you can simply close your browser and start again. From the “Checkout” page you can also remove items and/or change quantities, change color, size for selected items before proceeding to the next step in the process.

How do I checkout?  

Checking out is an easy four step process.

1. Click on the "Checkout" link. Your shopping cart appears and you can review your order.

2. Click on the "Checkout" button to advance on to the "Delivery Address" page. Here you will enter your Billing and Delivery information. Type in all your info. Registered users will already have their Billing Info filled in but can still edit it or choose a different delivery address. If different, check on the box indicating “Delivery to different address” and you can add the new delivery address. Click on “Continue” button to proceed to “Order Confirmation”.

3. On the Order Confirmation page you can verify your Billing and Delivery addresses and type in your credit card information. Select the method of delivery for your order, select the payment method and make any other changes as required. You can also include special instructions to this particular order.

4. Click on “Complete Order” to finish your order and have it sent to us. Your order will not be received until you click this button. A confirmation page will appear, indicating that the order has been received. You will get a confirmation of your order which will be sent to the email address you provided.

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Where To Buy

You can buy Daigo t-shirts from our website. To view the entire range, we suggest viewing these on our website. We provide a secure purchasing environment with a flexible exchange and return policy. We ship every business day to customers all over the world. Free delivery worldwide. Daigo t-shirts are also available from store(s) below.

OTOKO Men's Boutique

Red House Square
2F, No.39 Lane 10, Chengdu Road
Wanhua District, Taipei City 108, Taiwan
+886 2 2370 5285 for enquiries




More stores will be available soon.

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Register Users

How do I become a registered user?

Click on "Register" link on top right corner of the website. Enter all the required fields and click on "Send Registration" at the bottom of the page.
     
Why should I become a registered user?  

For your convenience. You won't have to re-enter your shipping or billing addresses. When you place an order they will be filled in automatically. All the information you provide to daigo.com.hk are strictly private and confidential. We do not share any personal information with others.

You can browse shop and delay your order. We'll keep track of the items you've already put in your shopping cart so that you can come back and complete your order later. Please note that adding gear to your shopping cart does not guarantee item availability.
     
What if my user info changes?  

No problem. Edit or update your account information or address book at any time by logging in. Click on your username on top right of the website and simply update all your information.   

How do I unsubscribe newsletter?  

Click here to unsubscribe.   

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Sizing Info

To view the size chart for an item, simply click on “Size Chart” link located next to Select Size on the item’s Design Details page. If the size you require is not available for selection at the time of order, this generally means they are out of stock.

Payment

How can I pay for my order?

We accept all Credit Card via PayPal. Payment by PayPal is easy and safe. You don't need a PayPal's account to use PayPal.

How can I be sure my order went through?

When we receive your order, you will receive an e-mail confirmation usually within minutes. If you do not receive an e-mail contact us at order@daigo.com.hk or daigo@hotmail.com.hk before placing another order.

Delivery Info

The delivery time is estimated to be about 3-14 working days, depending on the location, order period and local customs authorities clearance speed.  

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Exchange & Return Policy

In the event that you are unhappy with any of your purchase(s), you may exchange any unworn/unwashed item(s) in its original condition with the original invoice for up to 30 days after the purchase. Simply send them back to us at:

14/F Hundred City Centre
7-17 Amoy Street, Wanchai, Hong Kong

We will accept your return and exchange once. Please remember to include a return slip indicating your full name and order number with your items and as soon as we receive the items back we will get the exchange organised and sent out to you straight away.

Click here for Return Slip

Privacy & Security

All the information you provide to daigo.com.hk are strictly private and confidential. We do not share any personal information with others. We do not store your Credit Card information. All Credit Card transactions are handled securely by Paypal.

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